“We are focusing on reducing global warming…”
Ingersoll Rand is one of the leaders in the commercial HVAC market providing products and solutions with advance technology. Having two brands Trane and Thermo King, Trane offers HVAC solutions for commercial market through its complete range of product line. Thermo King is a leading brand in refrigeration and cooling solutions for truck and bus market. Sanjeev Seth, Country Leader – HVAC and Transport – India and SAARC Markets Asia Pacific and India SBU, Ingersoll Rand talks to
PK Chatterjee about HVAC and refrigeration for the hospitality industry and much more…
How is Ingersoll Rand HVAC&R business expanding in India considering the growing need for cooling because of global climate change?
Ingersoll Rand in India has two major market leading brands namely Trane and Thermo King. Trane is one of the leaders in the commercial HVAC market providing products and solutions with advance technology. Trane offers HVAC solutions for commercial market through its complete range of product line which include air cooled and water cooled chillers, air side products and Trane care solutions. Trane also offers complete range of unitary product offering which includes VRF, ducted splits, and ductless splits for commercial and residential applications. Thermo King is a leading brand in refrigeration and cooling solutions for truck and bus market.
We have wide range of energy efficient and technologically advanced products and services which can cater to changing environment needs of India and the globe. We focus in offering solutions which exceeds the performance requirement for the given application and provide lower overall cost of ownership with high quality and reliability, resulting in lower maintenance cost.
What are the major segments that you are eyeing on in India?
In the HVAC market, Trane participation has been for both comfort and process applications and has been a leading player in segments like industrial, pharma, hospitality, commercial, healthcare, education and large infra projects. With Unitary product offerings, Trane is now growing in residential and retail segment as well.
In transport, with Thermo King offering for bus AC, our focus is in to applications for intercity coach bus, staff bus, school bus, tourist bus and special applications like tarmac & Army requirements. In transport refrigeration focus is in transport of perishable products like dairy, ice cream, pharma, poultry, meat & fisheries, fruits & vegetables, etc.
How acute is the competition in the Indian market as far as the HVAC&R sector is concerned?
Indian Market is very dynamic in terms growth in residential, commercial & mobility solutions in the air-con space. The demand for energy efficient solution with lower operating and maintenance costs is increasing. Trane & Thermo King leads the market with solutions which are high in performance, high in efficiency and high in reliability – durability.
What is your contribution to the emerging segments like retail, cold chain and smart building?
For retail and smart building applications also Trane works closely with the customers for solutions which are energy efficient.
For smart building, the practice is of creating healthier and more resource-efficient models of construction, renovation, operation and maintenance. Sustainable building takes into account the building’s entire lifecycle – there could be slightly higher initial costs, but green designs, upgrades and operations create savings that will almost always pay for the added costs, reduce the use of other resources and enhance productivity. Green building practices can help organizations achieve and maintain operational efficiencies that help create a sustainable future for the community, economy and environment.
Trane HVAC is focused on reducing global warming through reduced emission, reducing energy costs, which will help businesses meet their sustainability goals with better return on investment. Building owners consistently see immediate returns on investments by installing high-efficiency HVAC and automated control systems that optimize HVAC central plant performance.
Technology convergence is a key towards smart building solutions. Our wide range of controls or automation solution (BMS)enables optimize plant performance , increase reliability enable intelligent controls and analysis with focus on reduced energy consumption. Thus, the overall lifecycle or total cost of ownership is less with these smart systems.
For cold chain, Thermo King offers a comprehensive range of product solutions, specifically, designed for the transport temperature control application. We pride ourselves in the research and development of market leading innovative solutions in offering our customers the most reliable, efficient and effective products.Thermo King is working to develop innovative solutions such as Telematics solutions which help customer not only to monitor their reefer trucks remotely, but also manage and control the unit. This helps the customer to increase its sustainability for both large and small deliveries.
Indian Market is very dynamic in terms growth in residential, commercial & mobility solutions in the air-con space. The demand for energy efficient solution with lower operating and maintenance costs is increasing.
What are the major projects that you have contributed to in the last (say) two years in India?
Our presence is cut across various vertical market segments and each segment requires different value proposition. Trane is part of the major projects in the Metro expansion projects in India or industrial projects like textiles, R&D labs, information technology, healthcare and hospitality projects, data centres across India. Our projects are designed to address the need of vertical market in India and we create value by providing solutions as each building requires customised solution.
Do you offer support for customized product or system development? What about retrofit support for upgrading old HVAC&R plants?
The requirement of each customer is different and hence our solution to them are customised. Every building has a scope of improvement in reducing energy demand and retrofits are part of the solution basket which we offer to our customers. In recent product series, we have introduced high energy efficient products, a high return on investment (ROI) proposal which give opportunity for our customers for reduction in energy demands in their buildings. We offer retrofit kits in certain range of products which enable easy switchover from the existing plant setup to the new upgrade. New Trane launches such as Trane chillers with adaptive frequency drive helps to save significant energy consumed by chillers and improve performance of plant. Upgrading high end cost chillers help customers for lower cost of ownership. These variable frequency drives are also available as kits for upgrade for existing machines in certain ranges. Automatic Tube cleaning (ATB) system, adiabatic systems, life cycle analysis, service contracts, and controller upgrade are part of the retrofit products in services.
How do you manage to provide after sales service efficiently all over this sub-continent?
When it comes to service and service capability, Trane stands out as the best as we have highly trained service engineers, technicians and supervisor. They provide after sales services and also partner with customer for proactive approach to avoid any breakdown by providing service contract helping customers to lower cost of ownership and improve chillers performance. When there is acute competition, managing the after sale is the key which is the clear differentiator in the market. We position ourselves as premium service provider, offering wide range of demand services, catering to the after sale market. We have been serving our customers over two decades. We provide specialised contract like Trane Select, Eddy current test, Compressor overhauling helping to enhance lifecycle of our chillers. We also have warehouse in all major cities in India for managing demand services for part and consumables. For service of AC & Refrigeration products in transport, we have service touch points across all major routes the customers operate these vehicles. Our channel partners and service providers are exclusively trained to provide the best service support. Our key value offering in service helps saving energy for our customers.
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